COMING TO A CHIMNEY NEAR YOU NOV THRU DEC 2024
Frequently Asked Questions
1. HOW DO I BOOK SANTA?
Call 907-302-6070 or fill in the Event Request information on this web site.
2. DO YOU SEND A CONTRACT?
To guarantee rates and terms quoted, all bookings are done with a contract booking form. The contract will contain the details of the actual event, all of Santa’s information and contact phone numbers, so that you and our office may be in direct contact with each other. Contracts also contain all deposit and payment details, as well as other important information and deadlines. If booking is actually made with less than 30 days prior to the scheduled date, you will be required to use our Pay Pal feature to pay the deposit amount.
3. IS A DEPOSIT REQUIRED?
Yes, a 50% Deposit of the total booking fee is required. Until Agreement is signed and Deposit is paid our dates are not secure. If date is already booked, your deposit will be returned in full. If you are booking your date with less than 30 days prior to the scheduled date, you will be required to use our Pay Pal feature to pay the deposit amount.
4. WHAT HAPPENS IF I NEED TO CANCEL?
If cancellation becomes necessary more than 60 days out, the Deposit less 10% of the total booking fee, will be refunded. For cancellation of any booking less than 60 days but more than 30 days out; deposit, less 20% of the total booking fee will be refunded. Cancellation 30 days out or less, the deposit will be forfeited.
5. WHAT IF I HAVE A SPECIAL REQUEST OR NEED TO MAKE A CHANGE TO THE SCHEDULE?
We understand that every event is different and special to the needs of the client, family and guests. If you have a special request just let us know at the time of booking and we will tell you if we can do it.
If you need to make a change in the schedule please remember that Santa is booked at many events throughout the season. He often has two to four consecutive events per day, especially on Fridays, Saturdays and Sundays. Often it is difficult to make changes after the initial booking is made, as Santa has filled in all of his appointment. Because of this, changes made after confirmation are at the client’s cost, and must be made to us in advance when possible. Often we may be able to get other clients or families to adjust their schedules to meet your changes. The minimum additional charge for changes, after initial confirmation is $50.
6. WHAT IF I ONLY WANT SANTA FOR 30 MINUTES?
Thirty-minute bookings are limited to private home visits for single-families. All other home parties, corporate events and special events are a minimum of one-hour.
7. HOW EARLY WILL SANTA ARRIVE?
As it is very hard to hide Santa, for most events or parties, Santa will call when he is about 5 minutes away. Then someone from your event can meet and assist if necessary. For special Events, Santa will arrive approximately 15 minutes prior to appearance unless otherwise stipulated in the agreement.
8. DOES SANTA REQUIRE ANY BREAKS?
Due to the nature of Santa’s attire, it is necessary that he have periodic breaks and that his performance location be cool and comfortable, we recommend no more than 70 degree temperature if outdoors or in a warm environment, appropriate breaks may be necessary as per health and safety regulations. It is assumed that all events will be indoors, or that arrangements have been made if event is held outdoors, and therefore cancellations due to inclement weather are not accepted.
9. CAN WE USE THE PHOTOS OF SANTA FOR OUR COMPANY ADVERTISING AND MARKETING?
Any and all photos taken of Santa, whether by individuals or professional photographers, are assumed to be for private or personal use of the client and may not be used for commercial or promotional use without permission of Santa.